Return and refund policy for


We at stand for your gladness. If you are not completely satisfied with your delivery, we are here to help you. Please read this Return and Refund Policy carefully.

Product return

Return terms

To qualify for a return, your product must meet the following conditions:

The product must be returned within 15 days from the date of receipt.
The product must be in the original packaging.
The product must not be used or damaged.
You must have the proof of purchase (invoice or order confirmation).

Return process

Contact us at [email protected] with your order details and return reason.
We will provide you with instructions on how to return the product.
Send the product back to our address – Monastery „ The Dormition of the Most Holy Theotokos” -St. 2 No. 107 Matka, Saraj, 1000 Skopje, R.Macedonia.

Return costs

The cost of returning the product is borne by the buyer, unless the product is defective or not the one you ordered.


Refund conditions

After we receive and check your returned product, we will notify you of the status of your refund. If your refund is approved, we will begin the refund process.

Exceptions to the right to refund

Procurement of goods made according to the consumer’s specification or of goods that are obviously adapted to the consumer (for example, products specially designed for the consumer)

Procurement of originally closed goods that are not suitable for return due to hygienic reasons or health protection, and are open after delivery (for example, delivery of cosmetics)

Refund process

The refund will be made in the same payment method you used when purchasing.
The time required for a refund may vary depending on the policies of your bank or payment service provider.


If you would like to replace a product, please contact us at [email protected] with your order details and the reason for the replacement. We will give you further instructions on the replacement process.

Defective or damaged products

If you have received a defective or damaged product, please contact us immediately at [email protected] with details and photos of the defect or damage. We will offer you a replacement or refund depending on the situation.


If you have any questions or concerns about this Privacy Policy, contact us at:
E-mail: [email protected]
Address: Monastery „ The Dormition of the Most Holy Theotokos” – St. 2 No. 107 Matka, Saraj, 1000 Skopje, R.Macedonia.

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